Privacy Policy

Privacy Policy

At ECADRA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and protect it, and your choices regarding it, when you use our website at https://ecadra.com.

By using our website or providing us with your personal information, you consent to the practices described in this policy. We may update this policy from time to time by posting the revised version on our website; the updated version takes effect once published, and your continued use of the website means you accept it. Please review this page periodically.

1. Information We Collect

  • Account and contact details: your name, email address, phone number, and shipping/billing address.
  • Order information: the products you view, add to cart, and purchase, and your order details.
  • Payment information: handled securely by our payment providers. We do not store your full card details on our systems.
  • Custom designs and content: any designs or images you upload to create custom products (governed by our User Content Submission Agreement).
  • Technical information: your IP address, device and browser information, and browsing activity on the site, which help us analyze usage and improve your experience.
  • Any other information you choose to share, such as survey responses or details provided when you contact our customer care team.

2. How We Use Your Information

  • Process and deliver your orders and provide customer support.
  • Operate, maintain, and improve the website and our services.
  • Communicate with you about your orders, account, and site updates.
  • Send promotional emails about our products and offers (you can opt out at any time — see section 7).
  • Prevent fraud and illegal activity and enforce our terms.

3. Sharing Your Information

We do not sell or rent your personal information. We share it only as needed to run our business, including with:

  • Service providers who work on our behalf, such as our e-commerce platform (Shopify), payment processors (e.g., Kashier, Paymob, Sympl), and shipping companies, solely to fulfill your orders and provide our services.
  • Legal authorities when required by law, to protect against fraud or harm, or to investigate violations of our terms.

Otherwise, we share your personal information only with your consent.

4. Your Account and Updating Your Information

You can access and review your information through the "My Account" section of the site. If any of your information changes or is incorrect, please update it promptly through your account or by contacting our customer care team. For your security, do not share personal or financial information anywhere on the site outside your account.

5. Cookies

Like most websites, we use cookies — small files stored on your device — to recognize your browser, keep the site working properly, remember your preferences, and understand which parts of the site are most used. Our cookies do not reveal your personal identity. You can delete or block cookies through your browser settings, though some parts of the site may not work properly as a result.

6. Links to Other Websites

Our site may contain links to other websites. We are not responsible for the privacy practices or security of those sites. We encourage you to read the privacy policy of any website before providing it with your personal information. This Privacy Policy applies only to information collected on our website.

7. Marketing Emails

When you subscribe, you agree to receive promotional emails about our products, offers, and updates. If you no longer wish to receive them, you can unsubscribe at any time using the link at the bottom of any marketing email, or through the "My Account" section.

8. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. Your data is stored securely with our trusted service providers. We retain your information during and after your use of the site as required to provide our services, comply with the law, prevent fraud, and resolve disputes.

9. Spam and Suspicious Emails

We do not tolerate spam or deceptive ("spoof") emails. If you receive a suspicious email claiming to be from ECADRA, please report it to us using the contact details below. Do not respond or share your information.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer care team:

  • Email: cs@ecadra.com
  • Phone: ‎+20 101 474 7292
  • Instagram: ‎@ecadra.shop