Returns & Exchange

Returns & Exchange

An easy, comfortable, and hassle-free experience.

Your Orders

You can track your orders and their status anytime from your account on our website by tapping "My Orders." If for any reason we're unable to fulfill your order (for example, the product is out of stock), we'll contact you to let you know.

Delivery

Shipping fees and timings vary depending on the delivery address. We begin preparing your shipment after the order is confirmed and paid for, and we make every effort to deliver it on the scheduled date. If no one is available at the address at the time of delivery, the shipping company will contact you to arrange another time. Occasionally, delivery may be slightly delayed due to shipping pressure.

Return & Exchange Policy

  • You have the right, within 14 days of receipt, to request a return or exchange for any non-defective product, provided it is in its original condition.
  • If you find a manufacturing defect, please notify customer service immediately (within two days of receipt at the latest).
  • Once the product arrives at our premises and is reviewed, we begin the return process and transfer the refund.

Important Notes

  • The customer covers the shipping cost in the case of a return or exchange.
  • Discounted and Hot Deals products can be returned or exchanged within 14 days of delivery, under the same conditions.
  • Some items (such as hair scrunchies and face masks) are not returnable or exchangeable for hygiene reasons.
  • For returns, you are responsible for the return shipping fees. Since the original order qualified for free shipping, the original shipping cost will also be deducted from your refund if the order value falls below 1499 EGP after the return.
  • An exchange can be made only once per order.

A Note on Colors

There may be a slight difference (a shade or two) in colors due to the different screens, phones, and their brightness settings — this is not considered a manufacturing defect. Also, please do not compare our professional photography against standard mobile-phone photos.

Reporting an Issue

If your order arrives with a problem, let us know via a message through our website or by email, and keep an eye on your inbox for our reply.