FAQ
Frequently Asked Questions
Is ECADRA the same as CANVAEGYPT?
Yes. ECADRA is the new name of CANVAEGYPT — same brand, same team. The old site canvaegypt.com redirects to ecadra.com.
Are the bags genuine leather?
No. Our leather bags are high-quality PU (faux) leather, not genuine leather. We also make fabric bags (canvas, Oxford, polyester).
Do the prints fade?
No. We use fade-resistant prints that hold up with normal use. Spot clean only.
How much is shipping and where do you deliver?
We deliver to every governorate in Egypt: Cairo, Giza and 6th of October EGP 100, Helwan EGP 120, Alexandria, Suez and Ismailia EGP 180, all other governorates EGP 200. Free shipping on orders over EGP 1,499.
How long does delivery take?
2–6 business days to major cities and 2–10 business days to remote areas.
Can I pay cash on delivery?
Yes, cash on delivery is available across Egypt.
Can I return or exchange?
Yes, within 14 days of delivery in original condition. If there is a manufacturing defect we cover shipping; for a change of mind the customer pays shipping. Custom/personalised items are final sale.
Can I print my own design?
Yes. The ECADRA Custom Builder lets you print your own photo, name or artwork on bags, sleeves, mugs and pillows.
Which shoe sizes do you have?
It depends on the model; available sizes are listed on each product page.
How can I contact you?
WhatsApp / mobile 01116888647, landline 0225050306, email cs@ecadra.com.
Does ECADRA only sell printed products?
No. ECADRA makes solid-colour, classic, evening and art-printed bags, shoes and accessories: patent chain bags, clutches, block-heel pumps, chain loafers and suede pieces, next to our printed totes, backpacks and flats.
Do you have evening bags and evening shoes?
Yes. Our evening pieces include patent chain bags, clutches and structured handbags, plus patent pumps, T-strap heels, slingbacks and glossy booties on a comfortable block heel.
Do you have products for men?
Yes, unisex picks: travel cases, laptop sleeves and laptop backpacks, sports backpacks, duffels, belt bags, mugs and pillows in neutral designs.
Can designers sell their designs on ECADRA?
Yes. Upload your design, ECADRA prints it on our products and lists it in the Artist Designs gallery, and you earn a profit margin you set (0–100% above the base price) on every sale, under our Custom Design Policy.